At Yarden Escape, we take pride in offering quality outdoor and travel products. If for any reason you are not satisfied with your purchase, we’re here to help. Please read our return and refund policy carefully.
Eligibility For Returns
We accept returns under the following conditions:
The item must be unused, undamaged, and in its original packaging.
A return request must be made within 48 hours of receiving the product.
Proof of purchase is required.
Returns requested beyond the 48-hour window may not be accepted.
Return Process
Contact Us: Reach out to our support team within 48 hours of delivery via our contact page or customer service number.
Provide Details: Share your order information and a clear description of the issue.
Approval & Pickup: Once your return is approved, we will coordinate a pickup or provide instructions for returning the item.
Refunds
As we offer Cash on Delivery (COD) only, refunds will be processed in one of the following ways:
Replacement: A replacement item will be sent if the product is damaged, defective, or incorrect.
Cash Refund: In the event of a return without replacement, a cash refund will be arranged during the return pickup or as otherwise agreed with our team.
Please note: Refunds may take 5–7 business days to process after the returned item is received and inspected.
Non-Returnable Items
Certain items may not be eligible for return due to hygiene or usage concerns. These will be clearly marked on the product page prior to purchase.
Damaged Or Incorrect Products
If you receive a damaged or incorrect item, please report it within 48 hours of delivery. We will prioritize your case and arrange for a quick resolution.
Contact Us
For any issues regarding returns or refunds, please get in touch through our official contact page. Our customer support team at [email protected].